How to utilize IVR for bulk SMS plans in steps.

You may improve your communication tactics and provide your subscribers with a more engaging experience by combining bulk SMS plans with interactive voice response (IVR). IVR service can be used in the following ways with IVR service provider like Bulksmsplans:

1. Automatic opt-in and opt-out processes. Set up IVR to automate the opt-in and opt-out procedure for your bulk SMS business. Callers to the allocated number can hear a brief message outlining the service and are then asked to opt-in by doing so by following the directions provided.
   
   
2. A two-way conversation. IVR allows for two-way communication, letting customers communicate with your system through keypad inputs on their phones.
   
   
3. Information on the plan and account balance. Include IVR so that customers can check the status of their accounts or plan information over the phone.
   
   
4. Activation and deactivation of services. Give IVR access to subscribers so they can turn on or off particular services or features. Subscribers can quickly activate or disable the services associated with the IVR service provider in India such as bulk SMS plan, including setting up scheduled messages or maintaining message templates, by dialing the appropriate number and completing the on-hold instructions.
   
   
5. Support and assistance for customers. To assist and support customers using your bulk SMS service, use IVR. Create an IVR menu with choices for various forms of assistance, such as technical problems, billing questions, or general information.
   
   
6. Surveys and the gathering of feedback. Take advantage of IVR to interview your subscribers and get their feedback.

Never forget to keep user-friendliness in mind when designing your SMS IVR system. Keep the alternatives brief and easy to understand, give precise directions, and give users the choice to speak to a live representative if necessary. IVR call logs should be regularly reviewed and analyzed to spot any areas that could use improvement and to make sure that the system is in line with the requirements and expectations of your subscribers.

• Access https://bulksmsplans.com and sign in using a customer account.

• Enter your login information, which you entered during the creation of your account.

• Once the user logs into the panel, select the “IVR portal” option in the downward left corner.
• By clicking on the “IVR portal” option, select the “Manage IVR” option.

• In the “Manage IVR” option, the user will get two options, i.e., “Manage Numbers and ”Call Logs.”. If the user selects the “Manage Numbers" option.
  
  

• The below “IVR number” dialog box will be opened to “add a new number” or to make a “filter”.

• The user can filter according to a unique ID. The user will get the number, status, expiration date, IVR credit, channels, created at, and IVR journey.

• By clicking on the “Add new number” button.

• The user will get the “IVR - Add Number” dialog box.
• Select “DID Number” from the drop down list.

• “Select Plans” and “Country Name” according to user requirements. The IVR service Plans are as follows:

1. Basic Plan
2. SMB Plan
3. Enterprise Plan
4. Unlimited Incoming Calls
5. Dedicated Channel

The user can grab any one plan; it can be 3 months, 6 months, or 12 months, but IVR credit will vary according to the package.

• After clicking on any one above options. Users have to make a payment by clicking on the “Pay Now” option. 
• The new dialog box will open. Enter full and correct details in the “Add Personal Details” option. In this, users have to enter their Username, name, Gst Number, Mobile number, Address 1, Address 2, Postal Code, State, and City.
•  Once the details are filled in, click “Add Personal Details,” then save it.

• Now the user has to make a payment by any option as shown in the online payment box. Either by scanning a QR code with PayTm or any UPI app or by credit card, UPI, or net banking.
• If the user selects the “QR code” option, they have to scan the QR code from the screen on their phone. Select PayTm or any UPI app. By clicking on the payment amount user can make payment as shown below in blue.

• If the user selects the “credit card” option, they have to enter the correct card details like the card number, expiration date/validity date, and CVV number. Clicking on the payment amount number as shown below in blue.

• If the user selects the “UPI” option, they have to enter UPI details like the VPA or their mobile number / UPI number. By clicking on "Proceed" as shown below in blue.

• If the user selects the “Net Banking” option, they have to enter Net Banking details, like selecting the bank name from which they want to make a payment. By clicking on "Pay" as shown below in blue.

• In the “Manage IVR” option, the user will get two options, i.e., “Manage Numbers and ”Call Logs.”. If the user selects the “Call Logs" option.

• By entering the DID number, the user can view the report.

• Users also get an option they can select a schedule from the start date to the end date, today, yesterday, last 7 days, last 30 days, this month, last month, and custom also.

• After seeing the report, the user can download Excel.

• The downloaded Excel will be downloaded into your system of download.

In conclusion, using an IVR (interactive voice response) solution can improve customer interactions and provide your company with a number of advantages. Remember the following important details.

• Improved client experience. 
• Routing calls effectively.
• Self-Service Possibilities.
• Cost savings and automation.
• Always available.
• Analytics and data gathering
• Flexibility and scalability.
• Better call management.
• Arrangement with other systems.
• Continuously enhancing.

You may streamline customer contacts, improve productivity, increase customer happiness, and ultimately determine business success by successfully deploying IVR services.