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INTERACTIVE VOICE RESPONSE (IVR)

Interact your clients by Sending your pre-record message through our IVR system. The IVR service provider gives many benefits for running a business successfully.

IVR SERVICE PROVIDER INDIA

INTERACTIVE VOICE RESPONSE SERVICE

 

An automated telephony system popularly known as Interactive voice response interacts with callers and gathers information along with specifying call routes to the appropriate recipients. An IVR system works with a combination of voice telephone input and touch-tone keypad selection and initiates an appropriate response in the form of fax, call back and email.IVR system consists of telephony equipment, software applications, database, and several software applications and processes. The software is required to be purchased by an organization to run IVRS along with hardware equipment, or they can also select an IVR hosting service that charges a monthly fee.

 

Advantages of IVR Service Providers

 

Increasing lead generation

Customers' requirements can easily be prioritized with IVR, resulting in more leads and customer satisfaction.

 

Automating customer service

Customers can self-serve, eliminating the need for agents to provide assistance.

 

Cost-saving measures

Using an IVR system replaces the customer service agents who answer calls and direct customers to the right agents, which reduces operational costs. 


Handle high call volumes In advance multi-level IVR systems, the call load can be handled by simultaneously answering questions from multiple customers at peak times.

 

Bulk SMS Plans gives genuine IVR Service with competitive prices. Some of the best prices are discussed below:

 

Packages of IVR Services

 

IVR Professional Plan

3 Months 6 Months 12 Months

Charges

4500 8500 16,200

Free Minute

1,500 2,800 8000

 

     

IVR Enterprise Plan

3 Months 6 Months 12 Months

Charges

8000 15500 24,000

Free Minute

4,000 10,000 20000

 

TOLL-FREE NUMBER PLAN

 

Toll-Free Professional Plan 3 Months 6 Months 12 Months
Charges 8000 18000 34,500
Free Minute 3,500 9,000 32249
       
Toll Free Enterprise Plan 3 Months 6 Months 12 Months
Charges 19999 38999 74,999
Free Minute 7,000 17,000 77999

 

Special features of IVR Services:

 

IVR Plan Detail Professional Plan Enterprise Plan
Channel 6 20
Concurrent Call 3 10
Ringtone Add-on Yes
Live Reports Yes Yes
Agent Wise Report Yes Yes
Advance Report Analytics Yes Yes
Custom Music on Hold Add-on Yes
Web hooks 10000 Unlimited
Call Recording Yes Yes
Past Data Visibility Unlimited Unlimited
Call Charges 1 INR/Min. 1 INR/Min.
Blacklisting yes yes
Time Based Routing yes yes
Multilevel IVR yes yes
Multi Language Announcement yes yes
Slick CRM Integration yes yes
Alert yes yes
Call Logs yes yes
Email Integration yes yes
SMS Integration yes yes
Email Report yes yes
Customize Report yes yes
Voicemail yes yes

 

Why Need for IVR Calling System in Business?

The IVR software solution for various industries offers plenty of advantages. for instance. Customers can use a banking IVR to test their bank balance while giving customer service executives longer to answer critical questions. Additionally to enhancing customer service efficiency, an IVR solution can handle spikes in incoming calls and boost customer satisfaction when combined with auto callbacks. the correct setup will improve your customer service experience.

How do IVR systems differ from one another?

 

Self-service via IVR

Automated voice systems or IVR systems enable businesses to handle large volumes of calls at a lower cost. This software can identify and route callers while resolving their queries without transferring them to a live agent. Live agents will only assist a caller if necessary.

Hosting IVR

When an IVR solution is installed on a web-based platform, businesses can make use of it from anywhere in the world. This extends customer support to 24x7, regardless of business hours. Gaining customer loyalty and increasing satisfaction is possible.

 

IVR Numbers - When Do Businesses Use Them?

 

Automated Customer Support

Callers can self-serve while routine queries are automated

Gather feedback

It is beneficial to use an IVR dialer to collect callers' feedback or run a survey

 




BULK SMS PLANS CONNECTING YOU TO THE WORLD.

These figures don't tell the whole story,We add value to your business in more than one way

25+ Billions
SMS Processes Annually
500+
Direct Mobile Operator Connections
50000+
Customers & Resellers Accessible Worldwide
200+
Countries Coverd