DTMF IVR Setup

DTMF-based IVR lets customers self-navigate your call flow by pressing keypad numbers—ideal for multiple languages, departments, and services.

🧩 How to Build a DTMF IVR Flow:

1. Set Business Hours
   Control when calls can be received (e.g., 9 AM–6 PM, Mon–Sat
   
   
2. Non working Hours/Days Voice Notes
   Play a voice message when customers call outside working hours.
   
   Example: “We’re available 9 AM to 6 PM, Monday to Saturday. Please call again during working hours.”
   
   
3. Enable Multi-Language Support
   Example: “Press 1 for English, 2 for Hindi.”
   
   
4. Welcome Department Prompts
   After language selection, direct callers to specific departments.
   
   Example: “Press 1 for Sales, 2 for Support, 3 for Other Inquiries.”
   
   
5. Post-Keypress Routing Options:
   
   
• To a specific user or group
  
  
• Voicemail with automated thank-you message
  
  
• Sub-menus via Multi-IVR (e.g., Press 3 → Press 1 for Invoices, 2 for Tech Help)
  
  
• Webhook Integration: Connect CRM or website to read real-time data using Text-to-Speech.
  
  

🧠 Bonus Features:

• Pre-Greeting Notes: “Thanks for calling! We’ll connect you shortly…”
  
  
• Invalid Input Handling: Re-prompts or redirects callers who press the wrong key.
  
  

Multi-Layer IVR: Create smart sub-menus for complex departments.