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An automated telephony system popularly known as Interactive voice response interacts with callers and gathers information along with specifying call routes to the appropriate recipients. An IVR system works with a combination of voice telephone input and touch-tone keypad selection and initiates an appropriate response in the form of fax, call back and email.IVR system consists of telephony equipment, software applications, database, and several software applications and processes. The software is required to be purchased by an organization to run IVRS along with hardware equipment, or they can also select an IVR hosting service that charges a monthly fee.
Increasing lead generation
Customers' requirements can easily be prioritized with IVR, resulting in more leads and customer satisfaction.
Automating customer service
Customers can self-serve, eliminating the need for agents to provide assistance.
Using an IVR system replaces the customer service agents who answer calls and direct customers to the right agents, which reduces operational costs.
Handle high call volumes In advance multi-level IVR systems, the call load can be handled by simultaneously answering questions from multiple customers at peak times.
Bulk SMS Plans gives genuine IVR Service with competitive prices. Some of the best prices are discussed below:
IVR Professional Plan
|3 Months||6 Months||12 Months|
IVR Enterprise Plan
|3 Months||6 Months||12 Months|
|Toll-Free Professional Plan||3 Months||6 Months||12 Months|
|Toll Free Enterprise Plan||3 Months||6 Months||12 Months|
|IVR Plan Detail||Professional Plan||Enterprise Plan|
|Agent Wise Report||Yes||Yes|
|Advance Report Analytics||Yes||Yes|
|Custom Music on Hold||Add-on||Yes|
|Past Data Visibility||Unlimited||Unlimited|
|Call Charges||1 INR/Min.||1 INR/Min.|
|Time Based Routing||yes||yes|
|Multi Language Announcement||yes||yes|
|Slick CRM Integration||yes||yes|
The IVR software solution for various industries offers plenty of advantages. for instance. Customers can use a banking IVR to test their bank balance while giving customer service executives longer to answer critical questions. Additionally to enhancing customer service efficiency, an IVR solution can handle spikes in incoming calls and boost customer satisfaction when combined with auto callbacks. the correct setup will improve your customer service experience.
Automated voice systems or IVR systems enable businesses to handle large volumes of calls at a lower cost. This software can identify and route callers while resolving their queries without transferring them to a live agent. Live agents will only assist a caller if necessary.
When an IVR solution is installed on a web-based platform, businesses can make use of it from anywhere in the world. This extends customer support to 24x7, regardless of business hours. Gaining customer loyalty and increasing satisfaction is possible.
Callers can self-serve while routine queries are automated
It is beneficial to use an IVR dialer to collect callers' feedback or run a survey
These figures don't tell the whole story,We add value to your business in more than one way